Public Offer

Pulse Drive application and Pulse Drive services

Version dated «10» August 2026

This document is an official public proposal (public offer) of the Limited Liability Company «PULSE EV» (hereinafter — the "Pulse Drive company", the "Company"), the rightsholder and operator of the mobile application "Pulse Drive", to conclude an agreement on the use of the mobile application and the provision of electric-vehicle charging services on the terms set out below. Unconditional acceptance of these terms in the manner provided in clause 1.4 is deemed the conclusion of an agreement (Articles 367 and 369 of the Civil Code of the Republic of Uzbekistan).

1.1. The Pulse Drive company offers the user of a mobile device and of a vehicle charging device (hereinafter — the User) to use its application (hereinafter — the Application) on the terms set out in this User Agreement (hereinafter — the "Agreement"). The Agreement enters into force from the moment the User expresses consent to its terms in the manner provided in clause 1.4.

1.2. Pulse Drive provides Users with access to services for managing charging stations for electric and hybrid vehicles through the mobile application: storing information in a personal account, topping up the account, making payments, etc. All existing services and applications of the Pulse Drive company whose terms of use refer to this Agreement (hereinafter — "Pulse Drive services"), as well as their development and the addition of new ones, are the subject of this Agreement.

1.3. Use of the Application is governed by this Agreement and by the following documents, which are an integral part of it:

the Privacy Policy (https://pulseev.uz/en/privacy);
the Terms of Use of Linked Cards in Pulse Drive services.

The Agreement may be amended by the Pulse Drive company without special notice; a new version enters into force from the moment of its publication at https://pulseev.uz/en/offer, unless the new version provides otherwise. The current version of the Agreement is always available at the specified address.

1.4. By starting to use the Application or its individual functions, or by completing registration, the User is deemed to have accepted the terms of the Agreement in full, without reservations or exceptions. The "PAY" action (topping up the balance) is possible only upon the User's confirmation that they have read and agree to the terms of this Offer. If the User disagrees with any provision of the Agreement, the User may not use the Application and must cease using it.

2.1. To use the Application (and services) of Pulse Drive or its individual functions, the User must complete registration, as a result of which a unique account (Pulse Drive ID) is created.

2.2. A User who has reached the age of 18 may independently register an account and use the Application within the legal capacity established by applicable law. If the User has not reached this age, and in cases where required by law, use of the Application is permitted only with the consent of parents or other legal representatives.

2.3. Individual Pulse Drive services may set other age restrictions, which are indicated in the legal documents or in the interface of the Application.

2.4. The procedure for creating and using the account (Pulse Drive ID) and the functions of the personal account is governed by the following clauses:

2.4.1. The User undertakes to provide accurate and complete information about themselves and to keep it up to date. If the User provides inaccurate information, or if Pulse Drive has grounds to believe that the information is incomplete or inaccurate, the Company may, at its discretion, block or delete the Pulse Drive ID and refuse the User the use of the Application (or its individual functions).

2.4.2. The Pulse Drive ID may contain and store the following data about the User:

mobile phone number;
password;
full name;
user photo (account image);
date of birth;
information about the User's vehicle;
user balance;
charging history;
additional settings defined by the User.

2.5. Data about the User may be obtained upon registration, when adding information in the personal account of the Pulse Drive ID, and in the course of subsequent use of the Application (including when filling in forms in Pulse Drive services). The registration form when placing an order/payment includes data about the client placing the order (full name, contact telephone, email address).

3.1. Account data is confirmed by an SMS code sent to the phone number and entered by the User in the Application, and may be used in the Pulse Drive Application for the following purposes:

authorisation and access to the Application;
restoration of access in the event of problems;
necessary communication with the User on matters of use of the Application and Pulse Drive services (problems with payment or balance, important changes to the terms, etc.);
processing payments and storing payment information;
conducting anonymised analytical, statistical and marketing research.

3.2. Additional information collected by the Application (device type and its unique identifier; IP address and other diagnostic data; device GPS, Wi‑Fi access points and cell tower location) is used for:

providing location-based services and improving the user experience;
providing, supporting and improving the operation of the Application;
sending updates, notifications and information related to the Application;
responding to questions and meeting the User's needs;
personalising and improving the Application's interface.

3.3. User data is stored on the servers of UzCloud (uzcloud.uz) at: Uzbekistan, Tashkent, Mirzo‑Ulugbek district, Muminov street 4/2. UzCloud ensures the security of the data storage infrastructure.

3.4. The Pulse Drive company may disclose Users' personal data to third parties in certain circumstances:

a) to the acquiring bank Oktobank JSC, the processing centre and payment systems (Uzcard, Humo, Visa, Mastercard), as well as payment aggregators (Payme, Click, etc.) — for accepting payments and topping up the balance. These organisations are responsible for the security of Users' bank card data within the limits established by the rules of the payment systems;

b) upon lawful requests of state and law-enforcement authorities in accordance with the Law of the Republic of Uzbekistan "On Informatisation" No. 560‑II of 11.12.2003;

c) to protect the rights, confidentiality, security or property of the Pulse Drive company, as well as the rights and interests of users and other persons.

3.5. The Pulse Drive company does not request, accept, store, process or transmit full bank card details of Users. Card data is entered exclusively on the secure payment page of the acquiring bank's processing centre / payment system. The procedure for processing card data is disclosed in section 5 and in the Privacy Policy.

3.6. The User may at any time refine account data and delete it in the personal account of the Pulse Drive ID, provided that the data necessary for authorisation and access recovery remains; otherwise, the User may delete the account in full.

3.7. The account image, name, phone number and other information published by the User and available in the Application are displayed solely for the purposes of providing the Pulse Drive service and personalisation and are not intended for collection and distribution by third parties, except in cases expressly provided by the terms of the service.

3.8. The User may manage linked card data in the personal account of the Pulse Drive ID. Adding, using and managing linked cards is governed by section 5.

4.1. The User is solely responsible for the use of the account, since the Application does not allow simultaneous connection and session management by several users.

4.2. Pulse Drive is not responsible for the User's violation of the rules of operation of the charging station and the Application and has the right (but not the obligation) at its discretion to advise the User through the call centre. The User independently assesses all risks associated with the use of the charging station, including the assessment of reliability.

4.3. Given the Company's partial ownership of the charging stations, the User is solely responsible to third parties (owners of the stations) for their actions when using the equipment, including if such actions violate the rights and legitimate interests of third parties, and for compliance with the law.

4.4. When using the Pulse Drive Application, the User has the right to:

receive accurate information about available stations, the state of the station and the battery in charging mode, and the time and amount of charging;
receive round-the-clock consultation from Pulse Drive specialists;
receive notifications about the charging process (start, end, failures, stops, etc.);
receive news, updates and improvements of the Application.

4.5. When using the Pulse Drive Application, the User is obliged to:

follow the charging procedure and not perform actions not provided by the operating rules;
promptly respond to notifications to avoid side effects and inconvenience to other users;
in the event of problems, contact Pulse Drive support or the station owner without taking independent action.

4.6. After the end of charging and receipt of the corresponding notification, the User is obliged to disconnect the connector and vacate the space; otherwise, after 15 minutes, for each idle of the station the amount specified in clause 5.4 is charged from the balance.

5.1. The User independently tops up the balance under their Pulse Drive ID; all costs of charging the vehicle are debited from the User's balance.

5.2. Methods of ordering and payment. The User selects an available station in the Application, reviews the tariff and starts charging. Topping up the balance and payment are made cashlessly using bank cards Uzcard, Humo, Visa, Mastercard through the internet acquiring system of the acquiring bank Oktobank JSC (the octo.uz payment gateway), as well as through connected payment aggregators (Payme, Click, etc.). All payment-system fees arising when topping up the balance are covered by the User, unless otherwise stated in the Application.

5.3. Cost of services. The Pulse Drive company has the right to independently set the price per 1 kWh of electricity depending on a number of factors, provided that the current price is displayed in the Application and the User is able to review it before the start of charging.

5.4. Idle charge. After the end of charging, within the time specified in the Application (but not less than 15 minutes), the User is obliged to collect or move the vehicle. For each minute of idle time of the charging space after the end of charging, 500 UZS per minute is debited from the balance. The Company is responsible for the timely notification of the User about the end of charging; after the notification is sent, the User is responsible for the idle time.

5.5. Procedure for the provision of services. Pulse Drive services are provided remotely in electronic form and are not associated with the physical delivery of goods. The charging service is deemed provided upon the completion of the session at the selected station; information on the volume, time and cost is reflected in the charging history of the personal account. A balance top-up is credited immediately after confirmation of successful payment by the processing centre; in case of a technical delay, the User may contact support. Confirmation of the operation is sent in the Application and/or to the specified email address.

5.6. Payment security. Acceptance and processing of bank card payments are carried out through the secure payment gateway of the acquiring bank Oktobank JSC (octo.uz) using the HTTPS/TLS secure connection protocol, a valid SSL certificate, the PCI DSS data security standard, and 3‑D Secure technology (Visa Secure, Mastercard Identity Check, etc.). Card data is entered by the User exclusively on the secure page of the processing centre; for recurring payments, a token (an anonymised reference to the card) generated on the side of the acquiring bank may be used. Full card details are not available to the Company.

5.7. Cancellation of an operation and refund of funds.

Funds deposited by the User to the balance (wallet) in the Application, as well as the cost of services actually rendered (completed charging sessions), are non-refundable, including where the User changes their decision after topping up the balance.
A refund to the bank card is made solely in the following cases: (a) an erroneous, repeated (duplicate) or unauthorised debit; (b) a technical failure of the equipment or the Application through the fault of the Company, in which funds were debited without the service actually being rendered; (c) the impossibility of rendering a paid service due to force majeure or other circumstances on the Company's side under which the service was not and cannot be rendered.
Procedure for applying: the application is sent to support at info@pulseev.uz or by phone +998 78 555 76 76, indicating the date and amount of the operation, the Pulse Drive ID number and contact details. The Company may request additional information to identify the User and verify the operation.
Term and method of refund: the refund is made only to the same bank card from which the operation was made. The term is determined by the rules of the payment systems and the acquiring bank and, as a rule, is up to 30 (thirty) calendar days from the moment the refund is approved. Refunds in cash or to other details are not made.

5.8. Other information services, as well as updates and improvements of the Application, are provided to Users free of charge.

6.1. The main functions of the Application are starting/stopping charging, collecting information on costs and performing calculations; when using the Application, problems with the station itself and the vehicle cannot arise.

6.2. When using the charging station (primarily the connector), the following problems may arise:

incorrect selection of the connector, in which the vehicle is not charged;
infrastructure factors: upon a sudden disconnection of the EV equipment from the power grid, it cannot transmit information to the servers, and the User must forcibly disconnect the connector;
malfunctions of the vehicle's hardware or software;
inoperability of the equipment's software (in this case the device is displayed in the Application as disconnected);
the influence of natural factors on the operation of the equipment and software.

6.3. The Pulse Drive company is responsible for timely elimination solely in the following cases: errors in the software and the Application; failures on the Company's servers; other equipment malfunctions due to a manufacturing defect during installation or faults during the first launch.

6.4. Except for the cases in clause 6.3, after the transfer of the stations into operation under an act, the Company is not responsible for eliminating problems and breakdowns. The costs of eliminating problems arising due to the User's incorrect actions are borne by the User; in other cases — by the station owner.

6.5. The User is responsible for the correct connection and disconnection of the equipment, vacating the charging space and checking the correctness of the calculations. Any actions leading to the interruption of another user's session, damage to the station, or blocking of the charging space (including using the charging space as a parking space) are prohibited.

6.6. Upon confirmation of partial or full damage to the station (property) by video surveillance data, the guilty persons are held liable in accordance with the legislation of the Republic of Uzbekistan (Code of Administrative Liability and Criminal Code).

7.1. The Pulse Drive company reserves the right to amend the terms of this Agreement.

7.2. From the moment of publication of the amendments in the Application, they are deemed valid, and further use of the Application by the User is recognised as confirmation of consent to all the terms of the Company.

8.1. The Pulse Drive company is responsible for advertising placed by it in the Application, within the limits established by the legislation of the Republic of Uzbekistan.

9.1. The User uses the Pulse Drive Application at their own risk; the services are provided "as is". The Company does not assume liability, including for the conformity of the Application to the User's subjective purposes.

9.2. Pulse Drive does not guarantee that: the services will meet the User's requirements; operation will be uninterrupted, fast, reliable and error-free; the quality of the stations and information about the availability of a charging space will meet the User's expectations.

9.3. The Company is not liable for any losses arising from the User's use of the Application or its individual functions, except in cases expressly provided by this Agreement and the law.

10.1. This Agreement constitutes an agreement between the User and the Pulse Drive company regarding the procedure for using the Application and supersedes all previous agreements between the parties.

10.2. The Agreement is governed by and interpreted in accordance with the legislation of the Republic of Uzbekistan. Matters not settled by the Agreement, as well as disputes, are resolved in the manner established by the current legislation of the Republic of Uzbekistan, under the norms of civil and business law.

10.3. In respect of services provided free of charge, the rules on consumer rights protection do not apply to the relations between the User and the Company.

10.4. If the Application provides for the possibility of a paid subscription, the User links a bank card to their account (the Linked Card). Any card linked to the account is considered a Linked Card; the procedure for its use is governed by the Terms of Use of Linked Cards.

10.5. Nothing in the Agreement establishes between the User and the Company any agency, partnership, joint-venture, employment or other relations not expressly provided by the Agreement.

10.6. If any provision of the Agreement is found invalid, this does not affect the validity of the remaining provisions.

10.7. The Company's inaction upon the User's violation of the provisions of the Agreement does not deprive the Company of the right to take action to protect its interests later and does not mean a waiver of rights in the event of subsequent similar violations.

10.8. The Agreement is drawn up in Uzbek, Russian and English. In the event of a discrepancy, the Russian-language version applies, unless otherwise established by law.

LLC «PULSE EV»

TIN: 311248927

DUNS: 933904741

Address: 100010, Tashkent, Muminov street 4A (Gold Step building)

Phone: +998 78 555 76 76

E-mail: info@pulseev.uz

Website: https://pulseev.uz

Acquiring bank: Oktobank JSC

Settlement account: [specify the settlement account opened with Oktobank JSC]

Bank code (MFO): [specify the bank's MFO]

Accepted for payment: Visa, Mastercard, Humo, Uzcard (via the internet acquiring of Oktobank JSC), as well as Payme, Click.